Shipping Policy

We are a small store, not a big retailer. Orders are fulfilled by our suppliers and shipped to you directly. Please read the times below carefully — they reflect how our fulfillment actually works.

Processing time

Orders are processed within 1–3 business days after payment is confirmed. Processing means preparing your order and handing it to the carrier. It does not include transit time.

Delivery time

After dispatch, delivery to US addresses typically takes 10–20 business days. Delivery times are estimates, not guaranteed dates. Delays can happen due to carrier volume, weather, customs, holidays, or address issues. If your order has not arrived after 20 business days from dispatch, contact us and we will check the tracking with the carrier.

Shipping cost

Shipping cost is shown at checkout before you pay. There are no hidden fees — the amount you see at checkout is what you pay for shipping.

Carrier & tracking

Orders are shipped with a carrier selected based on the product and destination. Where tracking is available, we will email you the tracking number once the order is dispatched. Tracking may take a day or two to become active after the label is created. A label created does not mean the package has been picked up yet.

Where we ship

We currently ship to the United States only. If your address is outside the US, we cannot fulfill the order and will cancel + refund it.

Address accuracy

Please make sure your shipping address is complete and correct (name, street, apartment/unit, city, state, ZIP). We are not responsible for delays, failed delivery, or returned packages caused by an incorrect or incomplete address you provided. If a package is returned due to an address issue, contact us — a re-shipment may require an additional shipping charge.

Damaged or missing packages

Inspect your package when it arrives. If it arrives damaged, keep the packaging and contact us within 7 days with photos so we can review it under our Return & Refund Policy.

Contact

Questions about shipping or tracking? Email hello@shoopivo.com, call +1 413-236-9048, or write to 9 Camp Becket Road, Becket, MA 01223, United States. We usually reply within 1 business day.