Return and Refund Policy

Return & Refund Policy

We want you to love your purchase. If you are not completely satisfied, you may return it within 30 days of delivery for a refund or exchange. To be eligible, your item must be unused and in its original condition, in the original packaging, with proof of purchase. Return shipping costs are the customer's responsibility, unless the item arrived damaged or defective. Once we receive your return, we will inspect it and notify you of approval or rejection. If approved, your refund will be processed within 5–7 business days back to your original payment method. We only replace items if they are defective or damaged. Gift cards, personalized items, and final sale items are non-returnable.

Need help? Email: hello@shoopivo.com. Phone: +1 413-236-9048. Address: 9 Camp Becket Road, Becket, MA 01223, United States.